Refund Policy

1. Customer cancellation

• More than 48 hours before pickup: eligible booking payments may be refunded in full, less any clearly disclosed non-recoverable payment or bank charges.
• Between 24 and 48 hours before pickup: up to 50% of the booking payment may be retained as a late-cancellation charge.
• Less than 24 hours before pickup or no-show: the booking payment is normally non-refundable.

If your written booking confirmation states different cancellation terms for a special rate, long-term rental or specific vehicle, those disclosed terms will apply.

2. Cancellation by Amera Rent a Car

If we cannot provide the confirmed vehicle or a reasonably comparable replacement, you may accept another available option or receive a full refund of the applicable booking payment. We are not responsible for indirect costs such as hotel, flight or onward-transport expenses except where required by law.

3. Early return and unused rental days

Unused days after early return are not automatically refundable because the vehicle was reserved for the agreed period. We may consider a partial refund or credit case by case, after recalculating the rental using the rate applicable to the actual period and deducting outstanding charges.

4. Security-deposit refunds

A refundable security deposit is released after the vehicle is returned and the account is reviewed for damage, fuel, excess mileage, fines, Salik, parking, late return and other authorised charges. Because fines and tolls may be reported later, the timing and any deductions follow the signed rental agreement. An itemised explanation will be provided for confirmed deductions.

5. Refund method and timing

Approved refunds are returned, where reasonably possible, to the original payment method. We aim to initiate approved refunds within 7–14 business days. Your bank or payment provider may require additional processing time. Cash refunds may require identification and a signed acknowledgement.

6. How to request a refund

Contact us promptly at 052 750 6963 with the renter's name, booking details, payment proof and reason for the request. We may request supporting documents. We will review the request and confirm the outcome in writing.

7. Consumer rights

This policy does not limit any refund, re-performance, compensation or other consumer right that cannot lawfully be excluded under applicable UAE law.