Privacy Policy

1. Information we collect

• Contact details such as your name, mobile number and email address.
• Enquiry and booking information, including vehicle choice, dates, pickup location and messages.
• Identity, residency, passport, visa and driving-licence details when required to arrange or manage a rental.
• Payment, deposit, rental, accident, damage, fine, Salik and customer-service records.
• Basic technical information generated when you use the website, such as device, browser and interaction data where available.

2. How we use information

We use information to answer enquiries, check eligibility, prepare quotations, confirm and manage rentals, arrange vehicle delivery, process payments, provide support, manage insurance or accident matters, recover authorised charges, prevent fraud, keep required records and comply with UAE legal or regulatory obligations.

3. Legal basis and marketing

Depending on the circumstances, processing may be necessary to take steps requested before a rental, perform a contract, comply with law, protect legitimate business interests or act with your consent. We will not use your information for direct marketing without the consent or other lawful basis required by applicable law, and you may ask us to stop marketing at any time.

4. Sharing and third-party services

We may share information only as reasonably necessary with payment providers, insurers, roadside assistance, vehicle owners or suppliers, delivery partners, professional advisers, IT service providers and UAE authorities. WhatsApp and Google Maps operate under their own privacy terms when you use those links. We do not sell personal information.

5. Retention and security

We keep information only for as long as reasonably required for the purposes described above, including contractual, accounting, insurance, dispute and legal-retention needs. We use reasonable organisational and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

6. Your choices and rights

Subject to applicable UAE law, you may ask for information about our processing, request access or correction, request deletion where appropriate, withdraw consent, restrict or object to certain processing, and raise a complaint. Some requests may be limited where records must be kept for legal, contractual, safety or dispute purposes.

7. Children and policy updates

Our rental services are not intended for children, and we do not knowingly collect children's information through this website. We may update this policy when our practices or legal requirements change; the latest version and update date will appear on this page.